Shipping Policy

Shipping Policy
Industrial Tool Supply makes every effort to ship all products in the fastest and least expensive methods available and offers some of the most comprehensive shipping options. We've partnered with the best carriers to ensure that you will benefit from low shipping rates and prompt delivery. Depending on some factors, your order may ship with UPS or USPS. If you've ordered two or more items, you may receive your order in multiple boxes and on different days. There are no additional charges for split shipments.

Pricing & Description
We work hard to keep our prices, model numbers and descriptions up-to-date on the portal; however, some information on the website might be outdated. Please be advised that Industrial Tool Supply will not be responsible for such incorrect and/or typographical mistakes in pricing, model number and/or descriptions on the site and reserves the right to make corrections without any notice. You will be informed about any change in the information before your order is processed; orders with incorrect prices will not be honored.

Free Shipping
Free shipping offers on are applicable only on shipments within 48 contiguous states.

Shipping Charges
Industrial Tool Supply normally use UPS to ship its products. Packages under 150lbs and that meet certain size requirements can be shipped via USPS. It is important to choose Business or Residential delivery correctly. The customer will be held responsible for additional charges if chosen incorrectly. Any claims regarding your shipment must be filed with Industrial Tool Supply within 3 business days of delivery. Claims filed after that time may not be honored.

Shipping charges are calculated based on a combination of the products purchased, destination address and shipment methods while taking into account any applicable promotional shipping offers. Rates are calculated in real time with UPS's computer systems, using actual weight of items, shipping distance, and the published UPS rates. In the event that errors or miscalculations may occur in shipping expenses, we reserve the right to correct such mistakes.

Regular Shipping Methods
UPS Ground:
Your product will be delivered in an estimated 5 to 7 business days after the product leaves the warehouse. Our chosen provider is UPS, but we may use United States Postal Service.

UPS Three Day Select:
Your product will be delivered within 3 business days after the product leaves the warehouse.

Oversized Shipping
Items that are oversized, weighing over 150 pounds, or require special handling will ship separately from other items that you order and will incur an additional handling fee. We only cover shipping charges to destination addresses; however, there may be extra charges for some residential deliveries or lift gate services. The charges will be billed separately and will not be covered by our company.

Drop Ship
To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer to our customers. We will notify you if any of the ordered items are drop shipped. Unfortunately, we currently do not provide online tracking for drop shipped packages. The customer needs to call us if tracking is necessary. We do not adjust the shipping cost to customer's orders because of the change in shipping distance as a result of the drop shipping.

Order Tracking
Shortly after placing your order, you will receive an email with your invoice number (if a valid email address was supplied). During transit of your package, you may enter that number into our Order Tracking section to check your order status.
You will receive more than one confirmation email if your order is fulfilled in multiple shipments. Please save these email invoices for your records.

Sales Tax
Pennsylvania residents must pay an additional 6% sales tax on their order. This sales tax is automatically added to the order based on the ship-to address. Freight is exempted from sales tax.

International Shipping Policy
Industrial Tool Supply gladly accepts orders from all around the globe. However, our international shipping terms may vary depending on the destination and type of merchandise ordered.

We accept international orders only that are minimum worth of USD $500. Preferred modes of payment are direct bank wire transfers (ETF) and PayPal. Credit cards are also acceptable with few exceptions; please contact our sales team.

Independent freight / Free Shipping Policy
Please note that any flat-rate shipping charges or free shipping offers on are applicable only on shipments within US*. International recipients must have their own verified FedEx/DHL/UPS account OR use any independent freight service to collect orders either from our warehouse (located in Sycamore, Pennsylvania) or their chosen destination anywhere within the US. Henceforth, recipients should contact their freight forwarders to connect the item to their destination country. Industrial Tool Supply will not negotiate/contact with any freight service provider on customer's behalf.

* Under manufacturer's shipment policy, few merchandise are subjected to be shipped only within the USA. In such cases, international recipients would be liable for independent freight and any legal issues.

Customs, Duties, and Taxes
Your packages may be subject to the customs duties, fees and import taxes of the country to which you have your order shipped. These charges are always the recipient's responsibility and are levied once a shipment reaches the destination country. Industrial Tool Supply does not add any international tax, tariffs or duties to orders.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be as customs policies vary widely from country to country. You are also responsible for assuring that the product can be lawfully imported under all laws and regulations of the destination country.

For products shipped internationally, please note that regular manufacturer warranty may not be applicable as is for US residents. Manufacturer service/repair options may not be available. Additionally, product manuals, instructions and safety warnings may not be available in destination country languages. Products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring the use of an adapter or converter if appropriate).